Sea Rescue has 3 positions available in their Drowning Prevention team. Click on links for more information on how to apply..
VACANCY: Emergency Operations Centre Operator
PATERSON GRADING: C2 1
REMUNERATION: Gross Annual – R 237 826*
NUMBER OF POSTS: 5
- Sea Rescue is looking to appoint a team of Emergency Control Room Call Takers (five posts).
- This is a shift based role, involving both day and night shifts of 12 hour durations. 07h00 to 19h00 & 19h00 to 07h00).
- Reporting to the Operations Manager, the incumbents will be responsible for:
- Receiving emergency calls from public nationwide, and transferring them to the relevant NSRI rescue station, or (appropriate emergency service) as effectively as possible. This includes monitoring public tracking systems for emergency notifications.
- Providing operational support to NSRI stations during operations and activities (monitoring communications, logging / tracking / reporting, etc.), assisting stations to effectively perform rescues.
- Conducting administrative tasks. Data capture, data processing, etc. will be a large component of the job.
The ideal candidates must have:
- Excellent communication skills in both verbal and written language (preferably multilingual). Ability to type and capture correct details quickly.
- Good administration skills
- Computer skills (the job involves extensive use of computer programmes for both operational and administrative aspects). Must be IT literate, and comfortable learning and performing in new software programmes and systems.
- Sea Rescue (preferably) / emergency services knowledge and skills (e.g. radio protocols, navigation ability, etc.)
- Geographical knowledge of the SA coastline and waterbodies.
- An ability to learn quickly and respond to un-programmed situations (multi-task).
- An ability to deal with pressure, stay cool, as well as be able to keep busy during quiet times.
- An innovative attitude to researching background information required for input to operational requirements during calls.
Candidate would ideally have the following:
- Relevant Rescue environment / emergency control room experience is advantageous. (Sea Rescue, Fire services, emergency medical services, etc.)
- Character traits should include enthusiasm, integrity, patience, self-control, loyalty, confidentiality and a positive outlook on life.
Please submit a CV together with a letter of motivation and three contactable references to firstname.lastname@example.org
Applications close on 20 March 2019. Appointment Date: 1 May 2019. Cape Town based positions, relocation expenses not offered.
NSRI is an equal opportunity employer and we welcome applicants from diverse backgrounds. Only shortlisted applicants will be contacted for an interview.
*The Gross Annual Amount includes 13 cheques / pays. Deductions that come off this include 7% pension, 50% of the monthly medical aid premium and 1 % UIF. Benefits over and above the annual amount include 8% pension, 50% medical aid 1 % UIF, as well as death and disability cover. Errors & Omissions Excepted. Overtime pay and Inconvenient work allowances are not offered.
Call Centre and Face to Face Promotions Team
While our rescue crews and lifeguards are out saving lives, we have a team raising funds to support their efforts. If you have excellent communication skills, good references and are goal oriented you may be a good candidate. You must be a team player, motivated, energetic and have good interpersonal skills. The call centre is based in Milnerton, Cape Town, on the MY CITI bus route. There are also teams that promote Sea Rescue, face to face, in shopping centres in Johannesburg and Cape Town. Click here to see the short video on what Sea Rescue marketers do and how to apply. If you have no previous fundraising experience – they will train you.
To apply, please call Rachel/Lianne at on +27 21 430 4732.
Please first call. Leave a message of introduction and she will call you back.
Our rescue crew are all unpaid volunteers who are on standby for duty. It takes a special kind of person to give up your time and to risk your life. It is most useful to have new recruits who are familiar with the sea, radio operation, navigation or first aid but, whatever your talent, we can put you to good use.
Our first priority with volunteers is commitment and participation – distance from the rescue base (ideally 10 minutes) and time available for rescues and training are most important. Training is done after hours in the evening or on weekends. Standby for rescues is a 24/7 commitment, and best suited to people who live 10 minutes from a rescue base.
Volunteering is not glamorous work. There is a lot of training and a lot of cleaning-up involved. It can take anywhere from 6 months to 12 months before you will be ready for a real-life rescue. Team effort is essential. If you prefer to stay on dry land you could help a rescue base with admin work, maintenance tasks or as the radio controller.
If you would like to sign up, contact your nearest rescue base and ask if you can be included in their next open day meeting for new recruits. https://www.nsri.org.za/rescue/rescue-bases/