Vacancy: Technical Support
Reporting to: IT Manager
Paterson Grading: B4
Remuneration: Gross Annual R 159 624*
The gross annual includes 13 cheques / pays. Deductions that come off this include 7% pension, 50% medical aid premium and 1% UIF. Benefits over and above the annual amount include 8% pension, 50% medical aid 1% UIF as well as death and disability cover. Errors & Omissions Excepted.
Requirements
• A grade 12 or equivalent qualification
• An interest in IT solutions with the intention of building a career at Sea Rescue
• Hands-on experience with Microsoft products including Windows, Dynamics 365, Dynamics NAV, Office 365 and SharePoint
• A good understanding of computer systems, mobile devices and other ICT related products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (e.g. Team Viewer)
• Excellent problem-solving and communication skills, strong admin and organisational skills, as well as accuracy and attention to detail
• Ability to provide step-by-step technical help, both written and verbal
• Candidate must either have, or be prepared to undergo an A+ certification
• Preferably have a driver’s licence
Job Purpose
Ensure that the company staff, volunteers and stations are supported with any IT related queries.
Key Tasks include
● Diagnose and troubleshoot software and hardware problems and install applications and programs to Sea Rescue standard following the IT policies in place
● Resolving network issues
● Configuring operating systems
● Using remote desktop connections to provide immediate support
● Use email and Team Viewer to give end users quick answers to simple IT issues
● For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals
● Number, record assets to Asset Register
Notes
● If no notification of appointment is received within 1 month from closing date please accept that your application was unsuccessful.
● Applications will not be acknowledged, and no copies of supporting documents will be returned.
● Canvassing by job applicants, or any other person on behalf of a job applicant, for post is prohibited and evidence thereof will disqualify the applicant’s application for consideration for appointment.
● Please give clear indication of availability. This is a Cape Town based job. Relocation is not offered.
Please send a letter of introduction together with your CV and contactable references to careers@searescue.org.za and include the subject heading “IT Support”.
Applications close on Thursday 8 August 2019. Appointment date: 01 September 2019 (or earlier, depending on availability).
NSRI is an equal opportunity employer and we welcome applicants from diverse backgrounds. Only shortlisted applicants will be contacted for an interview.
Call Centre and Face to Face Promotions Team
While our rescue crews and lifeguards are out saving lives, we have a team raising funds to support their efforts. If you have excellent communication skills, good references and are goal oriented you may be a good candidate. You must be a team player, motivated, energetic and have good interpersonal skills. The call centre is based in Milnerton, Cape Town, on the MY CITI bus route. There are also teams that promote Sea Rescue, face to face, in shopping centres in Johannesburg and Cape Town. Click here to see the short video on what Sea Rescue marketers do and how to apply. If you have no previous fundraising experience – they will train you.
To apply, please call Rachel/Lianne at on +27 21 430 4732.
Please first call. Leave a message of introduction and she will call you back.
Rescue Crew
Our rescue crew are all unpaid volunteers who are on standby for duty. It takes a special kind of person to give up your time and to risk your life. It is most useful to have new recruits who are familiar with the sea, radio operation, navigation or first aid but, whatever your talent, we can put you to good use.
Our first priority with volunteers is commitment and participation – distance from the rescue base (ideally 10 minutes) and time available for rescues and training are most important. Training is done after hours in the evening or on weekends. Standby for rescues is a 24/7 commitment, and best suited to people who live 10 minutes from a rescue base.
Volunteering is not glamorous work. There is a lot of training and a lot of cleaning-up involved. It can take anywhere from 6 months to 12 months before you will be ready for a real-life rescue. Team effort is essential. If you prefer to stay on dry land you could help a rescue base with admin work, maintenance tasks or as the radio controller.
If you would like to sign up, contact your nearest rescue base and ask if you can be included in their next open day meeting for new recruits. https://www.nsri.org.za/rescue/rescue-bases/
