Information Technology at Sea Rescue has taken tremendous strides in the last two years. Strategically we aim for our organisation is to be on the leading and not the bleeding edge of technology.
All software and hardware changes have been made with future growth in mind, whether it be the PBX system at our head office or the standard image for a personal computer at station level.
Microsoft Dynamics CRM (Customer Relationship Management) was implemented to facilitate our donations and non-profit documents. We have also successfully implemented Microsoft Dynamics NAV as the back office finance system. The strategic goal is to have two databases (CRM and NAV) integrating on a daily basis to create a 360° view of our donors, volunteers, partners and service providers. Between these two systems, we will be able to replace legacy systems to keep ahead of the curve and move with technology in the mobile computing space. We have also implemented a cloud based Anti-Virus protection service which covers all personal computers across the organisation. Asset registry information is maintained by an end point on each NSRI personal computer which provides information regarding the asset for our records and replacement dates.
Station connectivity is an on-going project with many concerns owing to the reliance of Telkom infrastructure. Our goal is to move away from this reliance in the long term, to provide stations with uncapped ADSL where possible.
Sea Rescue has implemented policies for IT covering data protection, internet usage, social media practices, hardware and software policies, which will be reviewed annually.
Key projects moving forward in 2018 are the integration of CRM and NAV, application development with integration to CRM\NAV, station connectivity and backup solution (LTE) and the introduction of Power BI and SSIS reports to automate reporting of statistics relating to rescues, financials, donor data and Sea Rescue assets.