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Vacancy: Technical Support Reporting to: IT Manager Paterson Grading: B4

Remuneration: Gross Annual R 159 624*

The gross annual includes 13 cheques / pays. Deductions that come off this include 7% pension, 50% medical aid premium and 1% UIF. Benefits over and above the annual amount include 8% pension, 50% medical aid 1% UIF as well as death and disability cover. Errors & Omissions Excepted.


• A grade 12 or equivalent qualification

• An interest in IT solutions with the intention of building a career at Sea Rescue

• Hands-on experience with Microsoft products including Windows, Dynamics 365, Dynamics NAV, Office 365 and SharePoint

• A good understanding of computer systems, mobile devices and other ICT related products

• Ability to diagnose and troubleshoot basic technical issues

• Familiarity with remote desktop applications and help desk software (e.g. Team Viewer)• Excellent problem-solving and communication skills, strong admin and organisational skills, as well as accuracy and attention to detail

• Ability to provide step-by-step technical help, both written and verbal

• Candidate must either have, or be prepared to undergo an A+ certification

• Preferably have a driver’s licenceJob PurposeEnsure that the company staff, volunteers and stations are supported with any IT related queries.

Key Tasks include

● Diagnose and troubleshoot software and hardware problems and install applications and programs to Sea Rescue standard following the IT policies in place

● Resolving network issues

● Configuring operating systems

● Using remote desktop connections to provide immediate support

● Use email and Team Viewer to give end users quick answers to simple IT issues

● For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals

● Number, record assets to Asset Register


● If no notification of appointment is received within 1 month from closing date please accept that your application was unsuccessful.

● Applications will not be acknowledged, and no copies of supporting documents will be returned.

● Canvassing by job applicants, or any other person on behalf of a job applicant, for post is prohibited and evidence thereof will disqualify the applicant’s application for consideration for appointment.

● Please give clear indication of availability. This is a Cape Town based job. Relocation is not offered.Please send a letter of introduction together with your CV and contactable references to and include the subject heading “IT Support”.

Applications close on Thursday 8 August 2019. Appointment date: 01 September 2019 (or earlier, depending on availability).

NSRI is an equal opportunity employer and we welcome applicants from diverse backgrounds. Only shortlisted applicants will be contacted for an interview.

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